Shipping & Returns

Every Piccoria piece is created especially for you and your pet. Because your portrait is made just for you, personalized orders are final once they enter production, and we can't accept returns or exchanges for a change of mind or if the wrong size was ordered.

You'll see and approve your portrait before you order, so you know what you're getting. Once you've approved your portrait and placed your order, we'll use that approved portrait to create your piece.

If your order arrives damaged, defective, misprinted or incorrect, contact us within 14 days of delivery and we'll make it right.

Please include photos of the item and, where relevant, the packaging. Eligible production or manufacturing problems are replaced at no additional charge, and you won't need to send the item back unless we specifically ask.

Please contact Piccoria directly, rather than any of our production partners, so we can take care of it for you.

If we sent the wrong size, artwork or product, or there's another production error on our end, we'll work with you to correct it.

You approve your portrait before you order, and that's the artwork we create. A change of heart about the artistic result on its own isn't covered by a refund or remake.

Still, if something doesn't feel right, contact us. We'll review it with you and look at unusual situations individually.

Changes and cancellations are only possible before your order enters production. If you need to change or cancel an order, please email us at hello@piccoria.com as soon as possible.

We'll do our best to help, but we can't guarantee that every change or cancellation can be made.

Piccoria currently ships within the United States only.

Every piece is made to order. Most orders are produced within 2 to 7 business days. Production time is separate from shipping time, which begins once your order ships.

Shipping charges are shown at checkout before you place your order. Any delivery estimate is an estimate, not a guarantee.

Please make sure your shipping address is complete and correct. If an incorrect address was provided, any additional reshipping costs are the customer's responsibility.

If your package appears lost or is significantly delayed, contact us and we'll help investigate.